Shipping policy

SHIPPING POLICY

PROCESSING TIME

Orders are typically prepared and shipped within 1–3 business days.

As each piece is carefully inspected and packaged prior to shipment, processing times may occasionally vary. If there is an unexpected delay, we will contact you as soon as possible.

SHIPPING WITHIN CANADA

We currently ship within Canada only.

All orders include complimentary tracked shipping with signature required. Tracking information will be provided once your order has been dispatched.

EXPRESS SHIPPING

Customers who require faster delivery may select an express shipping upgrade at checkout for an additional charge.

DELIVERY TIMES

Estimated delivery times are provided by the carrier and cannot be guaranteed.

Delays due to weather, carrier disruptions, holidays, labour disputes, or other circumstances beyond our control may occasionally occur.

PACKAGING

Every order is carefully packaged to ensure it arrives safely and beautifully. While we do not currently offer a gift wrapping service, we are happy to consider special requests whenever possible.

If you have a special request regarding packaging or delivery, please contact us before placing your order.

INCORRECT SHIPPING ADDRESSES

Please ensure that your shipping address is accurate before completing your purchase.

We are not responsible for delays, additional shipping costs, or lost packages resulting from incorrect or incomplete addresses provided at checkout.

CUSTOMER SERVICE

Questions about shipping, delivery, or special requests are always welcome.

Please contact us at hello@cherishedjewellery.ca and we will be happy to help.