Refund policy

RETURNS & CUSTOMER SATISFACTION

We want you to love your purchase. Please read item descriptions, measurements, and photographs carefully before ordering, and feel free to contact us with any questions before purchase.

Because we sell vintage and antique jewellery, all pieces are unique and may show signs of age and wear consistent with their history. These characteristics are considered part of the item's charm and are described to the best of our ability.

Returns

We do not offer automatic returns for change-of-mind purchases. However, we understand that purchasing jewellery online can sometimes be difficult, and we want every customer to have a positive experience.

If you are unhappy with your purchase for any reason, please contact us within 7 days of delivery. We are always happy to discuss a solution and will review return requests on a case-by-case basis.

Approved Returns

If a return is approved:

• The item must be returned in its original condition, unworn and unaltered.
• The buyer is responsible for return shipping costs and insurance.
• Refunds will be issued once the item has been received and inspected.
• Original shipping charges are non-refundable.

Items Not Eligible for Return

• Custom, resized, altered, or personalized items.
• Items damaged after delivery.
• Returns requested more than 7 days after delivery without prior communication.

Description Accuracy

We make every effort to accurately describe and photograph each item.  If you believe that an item arrived significantly different than its description or photograph, please contact to us make things right.

Our goal is not simply to complete a sale, but to ensure every customer feels confident and well cared for throughout the shopping experience.

Refunds

We will notify you once we have received and inspected your return and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@cherishedjewellery.ca.